Cryptocurrency Deposits

Are there any crypto deposit restrictions? Are there any fees when depositing cryptocurrencies to my trading account? Are there any crypto withdrawal restrictions? How can I confirm whether I hold USDT ERC-20? What type of USDT does Axi support? Do I need to indicate a Tag for Ripple and Stellar payments? What cryptocurrencies does Axi support?

Client Money

Who is covered? How is the Compensation Fund financed? How does it work? What is the maximum coverage? Negative Balance How can I make a complaint? Is Axi licensed or authorized or regulated?

Account Admin

What happens to my money if I die? How do I appoint a Power of Attorney? How can I close my account? I forgot my password – what do I do? How do I change my leverage? How do I request additional accounts? How can I change my contact details? Can I change the base currency of my account? How do I transfer funds between personal accounts? Do you charge account maintenance fee?

Account Opening

My country isn’t on the list to open an account. Why? Why was I required to provide additional documents? How much money do I need to open a trading account? Can I start with a Standard account and change to a Pro account later? Does Axi offer Swap Free accounts? Can I open a joint account? Can my company open an account? What documents are required to open a trading account? What is meant by ‘Base Currency’? What is the main difference between Standard and Pro accounts? How long does it take to open a trading account? How do I open a live trading account?

Deposit and Withdrawal

What is considered a 3rd party? Can I deposit and withdraw funds to third parties? What if I have open positions when I submit a withdrawal request? What should I do if the card I used to fund my account with is closed, lost, stolen or expired ? Can I add a new bank account to withdraw to? Will Axi process withdrawals to e-wallets? What happens if I want to withdraw but my debit/credit card used for funding has expired? What is the minimum I can deposit? How long does it take to receive my funds? How can I withdraw funds from my account? What are the costs of funding and withdrawal on my account? How long does it take to fund my account? What methods can I use to fund my account? How do I deposit funds? Withdrawal Status Explained Are there any fees and commissions? How fast is instant deposit and withdrawal? What accounts can I use to deposit and withdraw funds? Do you accept direct payments? Do you accept third party deposits and withdrawals? Can I transfer funds from another broker?

General Support

How do I make a complaint? Does Axi have FIFO trade rules? Will you close my live account if it has a zero account balance? How can I get a tax statement for the year for my account? What time is the Live Chat available? Can I visit your offices? Who is your liquidity provider? Where are your trading servers located? What kind of services does Axi provide? Is Axi regulated? What is the minimum trade size for Indices?

About Axi

Do you have 24 hour support? Who owns Axi?

Margins and Leverage

Will I be warned if I have low margin? Can I lose more money than I have in my account? What is a Margin Call? What if my account balance falls below my margin requirement? What’s the difference between Initial Margin, Variation Margin and Total Margin? What is the maximum leverage that I can available here in Axi? What is leverage and what do I need to know?

Bitcoin

What is Blockchain? What is Bitcoin mining? What are the advantages of trading Bitcoin with Axi? What is a Bitcoin Wallet? Do I own the actual cryptocurrency such as Bitcoin when trading it with Axi? Can I trade cryptocurrencies such as Bitcoin here in Axi? What is Bitcoin? What are cryptocurrencies?

Forex

What is Over The Counter (OTC) trading? Can I hold positions over the weekend and major holidays? What is the difference between a Long or Short position in Forex? How do I know when major economic news announcements are due? How are currency prices determined? Can I place a trade when the market is closed? What’s the difference between a Pip, Tick and Point? Can I place a trade via e-mail? Is there a slippage here in Axi? Do you prohibit any trading styles? The chart price appeared to reach my Take Profit but did not trigger. Why? Do you allow hedging? If so, do you need to provide full margin for each transaction? What time is the swap calculated and applied? I received/paid triple the amount of interest I normally would receive/pay What is the Swap Rate? Is there a Margin Stop Out level? How do I calculate my FX margin requirement? What is Margin? How do I calculate Profit and Loss? What are Axitrader’s commissions? What is the minimum lot size that I can trade here in Axi? What are the trading hours for Forex pairs and CFDs? Can I trade at any time? How many FX pairs does Axi offer?

Metals

What are the pip values on precious metals? How do I calculate the required margin for Gold, Silver, Platinum and Palladium trades? What is the minimum trade size for Precious Metals? What are the trading hours for precious metals? What are the trading symbols for Gold, Silver & Platinum as Bullion Spot CFDs? What kind of commodities do you offer here in Axi? What precious metals can I trade here in Axi?

CFDs

Where do you get the pricing for oil from? What type of oil contracts do you offer? How do I calculate my margin requirement for a CFD commodity position? How much is required to open a CFD position? What is the minimum volume I can trade for a CFD product? Are there any swaps or overnight fees for holding a CFD position? Will my position be closed when the Futures contract expires? How do CFD Rollovers work? Is there a schedule of upcoming contract rollovers? What is a CFD contract rollover? What are the margins and tick values on Indices? Where can I find the trading hours for an Index CFD? Are your Indices a Future or Spot Price? Which Indices do you offer? What is a Contract for Difference (CFD)? What is the difference between an Index Cash CFD and Index Futures CFD?

MT4 iPhone

What types of orders can I place on my iPhone app? How do I zoom in/out of the chart on my iPhone app? Can I place a trailing stop on the iPhone app? Can I use EAs on the iPhone app? Can I add custom indicators to the iPhone app? Can I use indicators on the MT4 iPhone app? What happens if I lose connection on the MetaTrader 4 app for iOS? Can I use the MT4 iPhone app for multiple accounts? How do I view my account history on the MT4 iPhone app? How do I view open and pending positions on my MT4 iPhone app? How do I open charts on the MT4 iPhone app? How do I remove currency pairs from the Quotes list on my MT4 iPhone app? How do I add currency pairs to the Quotes list on my MT4 iPhone app? How do I close a trade on the MT4 iPhone app? How do I modify a trade on the iPhone app for MT4? How do I place a trade on the MT4 iPhone app? How do I log in to my account using the MT4 iPhone app? Where can I download the MetaTrader 4 iPhone app?

MT4 Mac

Does your NextGen software work with the MAC MT4? Can I transfer EAs and Indicators from Windows to Mac? How do I set up EAs and indicators on MT4 for Mac? How do I install MT4 on a Mac?

MT4 Android

What types of orders can I place on my Android MetaTrader4 app? How can I zoom in and out of the chart on my MetaTrader 4 Android app? Can I place a trailing stop on the Android MT4 app? Can I use EAs on the Android MT4 app? Can I use indicators on the Android MT4 app? What happens if I lose connection on my MT4 Android app? Can I use multiple accounts on MT4 for Android? How do I see my account history on my Android MT4 app? How do I see my open and pending positions on my Android MT4 app? How do I open charts on the Android MT4 app? How do I add currency pairs to the Quotes list on MT4 for Android? How do I close a trade on MT4 for Android? How do I modify a trade on MT4 for Android? How do I place a trade on the Android app for MT4? How do I log in to my account using the Android MT4 app? How do I download the Android app for MetaTrader 4 (MT4)?

MT4 Troubleshooting

What is an Invalid Stop Loss (SL) or Take Profit (TP)? What are "Off Quotes"? What does the "Market Closed" notification mean? Why am I seeing a "Not Enough Money" notification? MetaTrader 4 Connectivity Issues What does the "Old Version" notification mean? What does the "Trade is disabled" notification mean? What does the "Invalid Account" notification mean? What should I do if MT4 cannot connect?

MetaTrader 4 Platform

How do I install an Expert Advisor on MT4? What are offline charts? Why does my platform not perform the live update? Why are there gaps on my chart? How do I fix these gaps? What does OHLC on a chart mean? What does the volume on my chart indicate? How do I add indicators to my chart? How can I show the ASK price? Why do I only see one price on my chart? Is it the BID or the ASK? How can I create trend lines or other line studies? How do I scroll back on a chart to view historical prices? Why has my MT4 platform not saved my chart settings or profiles? How do I show the chart tabs at the bottom? How do I save my chart settings? How can I show multiple charts on my platform? What time frames are available for my charts? Can I adjust the scale of the vertical and horizontal axes? How do I zoom in/out of my chart? Why do I see a line chart even though I changed it to candlesticks? How do I change a chart type? How do I open a chart in MT4? Do you make Margin Calls? I do not have access to my accounts, how can I trade? Am I able to place trades via email or telephone? What is a Trailing Stop? Is my Stop Loss guaranteed? MT4 platform for MacBook devices MT4 platform for Android devices MT4 platform for Windows devices MT4 WebTrader MT4 platform for iOS devices Terminal Errors and Additional Guide 2 Terminal Errors and Additional Guide Terminal Errors and Additional Guide 3

Affiliates

Is there any restriction on the withdrawal of the affiliate commission? What commission will I get if I become your partner? How do I become an Introducing Broker?

Demo Accounts

Can I delete trades from my Demo account history? How do I back test on a Demo account? How do I change my Demo account leverage? How do I top up my Demo account with funds? Are the spreads on your demo account the same as live? Am I able to trade different instruments in the Demo account? How can I extend the duration of my Demo account? How long does a Demo account last for? How can I create a Demo account on the MT4 trading platform? How can I request a Demo trading account?

Islamic Trading Account

Are there any special conditions I need to know about Islamic Trading Accounts? Is there any additional cost to open an Islamic account? How do I open an Islamic account? Holding Fee on the Swap Free Account Swap-Free/Islamic account

MyFXBook

How do I set up a MyFXbook AutoTrade account?

Real Money Trading

Am I trading with real money on the Axi trading app? When will I be able to trade with real money?

Markets

What markets can I trade in on the app?

Installation

How do I download the Axi mobile trading app?

Axi Elite

Can I open an Axi Elite account if I have an Islamic faith? How do I qualify for an Axi Elite account? What is the turnaround time to be enrolled into the Axi Elite program? How do i know if I have been successfully enrolled into the Axi Elite program after filling up the application and depositing USD$25,000?

Copy Trading

Am I able to change the size of a trade I’m copying? Am I able to close the trades I have copied myself? Are other traders able to copy my trades? Are you able to see a copy traders open trades before you copy them? Can I control the number of trades I want to copy from someone? Can I copy multiple traders at the same time? Can I view my opened trades through both Axi & MetaTrader 4? Do I have to have an account with Axi to register in the Axi Copy Trading app? Do the traders I copy trades from receive commission? Does the copy trading app work with demo trading accounts? Does using the Axi Copy Trading app incur any additional charges? How can I find good traders to copy? How can I reset max drawdown? How do I connect the copy trading app to my MT4 account? How do I copy a trade? How do I stop copying traders? How does copy trading work? How fast are my trades copied from another trader? Is copy trading risky? Is the Axi Copy Trading app regulated? What is the minimum amount I need to copy trade? Can IB client or account tagged under IB register for Axi Copy Trading? How do I edit my profile information after creating an account? What happens if the price suddenly changes after copying a trade? What is Performance Fee? What is the maximum leverage I can use on Axi Copy Trading application? What is “Mirror Master Risk”? What is “Mirror Master Size”? Axi Copy Trading Troubleshooting Fees and charges Maintenance of my Axi Copy Trading What is Axi Copy Trading Everything to know about Signal Providers How to register and set up an Axi Copy Trading account Trading with the Axi Copy Trading app

Corporate Account

Who are the shareholders/Ultimate Beneficial Owners that I need to declare? How long is the process of opening a corporate account? Is there any additional document required if I am a citizen/resident of the US or Puerto Rico? Can a corporate account apply for Axi Elite/ Wholesale / Sophisticated investor? What are the Corporate Documents required? What are bearer shares? What if my company does not have a LEI? Where can I apply for a LEI? What is a LEI?

Trading Stock CFDs

Why am I not seeing any Shares CFDs on my demo account? Will I be entitled to dividends? Do I have to pay tax for dividend? What is the minimum trade size to open a trade of Shares CFDs? Do I have to pay tax if I do shares CFD trading here? How do I know the minimum amount required to open a trade of Shares CFD? What are the Shares CFD trading hours? What kind of Shares can be traded here in Axi? Do you offer Shares here in Axi?

Cryptocurrencies

What are the fees associated in trading cryptocurrencies here in Axi? What is staking? What is altcoin? Can I trade cryptocurrencies on weekends here in Axi? What is the difference between cryptoassets and cryptocurrency CFDs?

IPOs

Can I trade stock IPOs? Are IPOs good trading opportunities? Does Axi charge any commission on IPOs? Does Axi have 24 hour support?

Energies

What are the trading hours for energy trading? Is energy a good investment? What's the maximum leverage I can have when trading CFDs on energy? Does Axi charge any commission on energy trading?

Agriculture

What are the trading hours for agricultural commodities? What moves agricultural commodities prices? How do I deposit funds into my account? Does Axi charge any commission on agricultural commodities trading?