Frequently Asked Questions

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MyFXBook

How do I set up a MyFXbook AutoTrade account?

About

Who owns Axi? Is Axi Regulated? Do you have 24 hour support?

Deposit and Withdrawal

How do I deposit funds? What methods can I use to fund my account? How long does it take to fund my account? What are the costs of funding and withdrawal on my account? How can I withdraw funds from my account? How long does it take to receive my funds? What is the minimum I can deposit? What happens if I want to withdraw but my debit/credit card used for funding has expired? Will Axi process withdrawals to Skrill/ Neteller/ or other e-wallets? Can I add a new Bank account to withdraw to? What should I do if the card I used to fund my account with is closed, lost, stolen or expired ? What if I have open positions when I submit a withdrawal request? Can I deposit and withdraw funds to third parties? What is considered a 3rd party?

MetaTrader 4 Platform

What is an Investor Password? What platforms does Axi offer? Where can I download the MT4 platform? What Build or Version of MetaTrader 4 do I have? How do I uninstall MetaTrader 4? How do I generate an Investor password? What should I do if I forget the password to my Demo account? Are your trading hours in line with New York close? How do I view Trade History? How do I download Quote History in MT4? What can I find in my MT4 trading report? How do I find swap rates? How do I change the way my profits are displayed in the terminal? What do the following terms on my platform mean: balance, equity, margin, free margin and margin level? Can I lose more than I deposited? What is a VPS? How do I place a pending order? How do I modify a pending order? How do I set a Stop Loss or Take Profit? How close to the current price can I place Stop and Limit orders? Is my Stop Loss guaranteed? What is a Trailing Stop? How do I place a Trailing Stop? Am I able to place trades via email or telephone? I do not have access to my accounts, how can I trade? Do you make Margin Calls? How do I open a chart in MT4? How do I change a chart type? Why do I see a line chart even though I changed it to candlesticks? How do I zoom in/out of my chart? Can I adjust the scale of the vertical and horizontal axes? What time frames are available for my charts? How do I change the time frame of my chart? How can I show multiple charts on my platform? How do I save my chart settings? How do I show the chart tabs at the bottom? Why has my MT4 platform not saved my chart settings or profiles? How do I scroll back on a chart to view historical prices? How can I create trend lines or other line studies? Why do I only see one price on my chart? Is it the BID or the ASK? How can I show the ASK price? How do I add indicators to my chart? What does the volume on my chart indicate? What does OHLC on a chart mean? Why are there gaps on my chart? How do I fix these gaps? Why does my platform not perform the live update? What are offline charts? How do I install an Expert Advisor on MT4? How do I know if my EA is active?

Account Opening

How do I open a live trading account? How long does it take to open a trading account? What is the main difference between Standard and Pro accounts? What is meant by ‘Base Currency’? What documents are required to open a trading account? Can my company open an account? Can I open a joint account? Does Axi offer Swap Free accounts? Can I start with a Standard account and change to a Pro account later? How much money do I need to open a trading account? Why was I required to provide additional documents? My country isn’t on the list to open an account. Why?

CFDs

What is a CFD? Which Indices do you offer? Are your Indices a Future or Spot Price? Where can I find the trading hours for an Index CFD? What are the margins and tick values on Indices? What is a CFD contract rollover? Is there a schedule of upcoming contract rollovers? How do CFD Rollovers work? Will my position be closed when the Futures contract expires? Are there any swap (rollover) charges for CFDs? What is the minimum volume I can trade for a CFD product? How do I calculate my margin requirement for an Equity Index position? How do I calculate my margin requirement for a CFD commodity position? What type of oil contracts do you offer? Where do you get the pricing for oil from?

Metals

What are the trading symbols for Gold, Silver, Palladium and Platinum? What are the trading hours for precious metals? What is the minimum trade size for Gold/Silver/Platinum/Palladium? How do I calculate the required margin for Gold, Silver, Platinum and Palladium trades? What are the pip values on precious metals?

General Support

Is your company Australian owned? Is Axi regulated? What kind of services does Axi provide? Where are your trading servers located? Who is your liquidity provider? Can I visit your offices? What times is Live Chat available? How can I get a tax statement for the year for my account? Will you close my live account if it has a zero account balance? Does Axi have FIFO trade rules? How do I make a complaint?

Demo Accounts

How can I request a Demo trading account? How can I create a Demo account on the MT4 trading platform? How long does a Demo account last for? How can I extend the duration of my Demo account? Can I trade all products (FX, CFDs, commodities) from one Demo account? Are the spreads on your demo account the same as live? How do I top up my Demo account with funds? How do I change my Demo account leverage? How do I back test on a Demo account? Can I delete trades from my Demo account history?

MT4 Troubleshooting

What should I do if MT4 cannot connect? What does the "Invalid Account" notification mean? What does the "Trade is disabled" notification mean? What does the "Old Version" notification mean? MetaTrader 4 Connectivity Issues Why am I seeing a "Not Enough Money" notification? What does the "Market Closed" notification mean? What are "Off Quotes"? What is an Invalid Stop Loss (SL) or Take Profit (TP)?

Forex

How many FX pairs does Axi offer? What times can I trade? Can I trade micro lots and mini lots with Axi? What are Axitrader’s commissions? How do I calculate Profit and Loss? What is Margin? How do I calculate my FX margin requirement? Is there a Margin Stop Out level? What is the Swap Rate? How do I find the Swap rate? I received/paid triple the amount of interest I normally would receive/pay What time is the swap calculated and applied? Do you allow hedging? If so, do you need to provide full margin for each transaction? The chart price appeared to reach my Take Profit but did not trigger. Why? Do you prohibit any trading styles? Is there a maximum slippage level? Can I place a trade via e-mail? What’s the difference between a Pip, Tick and Point? Can I place a trade when the market is closed? How are currency prices determined? How do I know when major economic news announcements are due? What is the difference between a Long or Short position in Forex? Can I hold positions over the weekend and major holidays? What is Over The Counter (OTC) trading?

Account Admin

How do I transfer funds between personal accounts? Can I change the base currency of my account? How can I change my contact details? How do I request additional accounts? How do I change my leverage? I forgot my password – what do I do? I need to download my platform again. Where can I find the link? How can I close my account? How do I appoint a Power of Attorney? What happens to my money if I die?

MT4 Android

How do I download the Android app for MetaTrader 4 (MT4)? How do I log in to my account using the Android apps for MT4? How do I place a trade on the Android app for MT4? How do I modify a trade on MT4 for Android? How do I close a trade on MT4 for Android? How do I log out of MT4 for Android? How do I add currency pairs to the Quotes list on MT4 for Android? How do I remove currency pairs from the Quotes list on MT4 for Android? How do I open charts on the Android MT4 app? How do I see my open and pending positions on my Android MT4 app? How do I see my account history on my Android MT4 app? Can I use multiple accounts on MT4 for Android? What happens if I lose connection on my MT4 for Android app? Can I use indicators on the Android MT4 app? Can I add custom indicators to the Android MT4 app? Can I use EAs on the Android MT4 app? Can I place a trailing stop on the Android MT4 app? How can I zoom in and out of the chart on my MetaTrader 4 Android app? What types of orders can I place on my Android MetaTrader4 app?

MT4 Mac

How do I install MT4 on a Mac? How do I set up EAs and indicators on MT4 for Mac? Can I transfer EAs and Indicators from Windows to Mac? Does your NextGen software work with the MAC MT4?

Partners

Can I refer customers without becoming an Affiliate or an IB? How do I become an Introducing Broker? How many FX pairs does Axi offer? What commission will I get if I become your partner? Is there any restriction on the withdrawal of the affiliate commission?

MT4 iPhone

Where can I download the MetaTrader 4 iPhone app? How do I log in to my account using the MT4 iPhone app? How do I place a trade on the MT4 iPhone app? How do I modify a trade on the iPhone app for MT4? How do I close a trade on the MT4 iPhone app? How do I log out of the MT4 iPhone app? How do I add currency pairs to the Quotes list on my MT4 iPhone app? How do I remove currency pairs from the Quotes list on my MT4 iPhone app? How do I open charts on the MT4 iPhone app? How do I view open and pending positions on my MT4 iPhone app? How do I view my account history on the MT4 iPhone app? Can I use the MT4 iPhone app for multiple accounts? What happens if I lose connection on the MetaTrader 4 app for iOS? Can I use indicators on the MT4 iPhone app? Can I add custom indicators to the iPhone app? Can I use EAs on the iPhone app? Can I place a trailing stop on the iPhone app? How do I zoom in/out of the chart on my iPhone app? What types of orders can I place on my iPhone app?

Bitcoin

What are cryptocurrencies? What is Bitcoin? Can I trade Bitcoin with Axi? Do I own the actual Bitcoin when trading it with Axi? What is a Bitcoin Wallet? What are the advantages of trading Bitcoin with Axi? What is Bitcoin mining? What is Blockchain?

Margins and Leverage

What’s the maximum leverage I can have? What’s the difference between Initial Margin, Variation Margin and Total Margin? What if my account balance falls below my margin requirement? What is a Margin Call? Can I lose more money than I have in my account? Will I be warned if I have low margin?

Client Money

How does it work? How is the Compensation Fund financed? Who is covered? What is the maximum coverage?

Islamic Trading Account

Tôi có thể mở tài khoản Hồi Giáo như thế nào? Việc mở tài khoản Hồi Giáo có yêu cầu phụ phí không? Có bất kỳ điều kiện đặc biệt nào mà tôi cần biết không?