Frequently Asked Questions


MetaTrader 4 Platform

What is an Investor Password? What platforms does Axi offer? Where can I download the MT4 platform? What Build or Version of MetaTrader 4 do I have? How do I uninstall MetaTrader 4? How do I generate an Investor password? What should I do if I forget the password to my Demo account? Are your trading hours in line with New York close? How do I view Trade History? How do I download Quote History in MT4? What can I find in my MT4 trading report? How do I find swap rates? How do I change the way my profits are displayed in the terminal? What do the following terms on my platform mean: balance, equity, margin, free margin and margin level? Can I lose more than I deposited? What is a VPS? How do I place a pending order? How do I modify a pending order? How do I set a Stop Loss or Take Profit? How close to the current price can I place Stop and Limit orders? Is my Stop Loss guaranteed? What is a Trailing Stop? How do I place a Trailing Stop? Am I able to place trades via email or telephone? I do not have access to my accounts, how can I trade? Do you make Margin Calls? How do I open a chart in MT4? How do I change a chart type? Why do I see a line chart even though I changed it to candlesticks? How do I zoom in/out of my chart? Can I adjust the scale of the vertical and horizontal axes? What time frames are available for my charts? How do I change the time frame of my chart? How can I show multiple charts on my platform? How do I save my chart settings? How do I show the chart tabs at the bottom? Why has my MT4 platform not saved my chart settings or profiles? How do I scroll back on a chart to view historical prices? How can I create trend lines or other line studies? Why do I only see one price on my chart? Is it the BID or the ASK? How can I show the ASK price? How do I add indicators to my chart? What does the volume on my chart indicate? What does OHLC on a chart mean? Why are there gaps on my chart? How do I fix these gaps? Why does my platform not perform the live update? What are offline charts? How do I install an Expert Advisor on MT4? How do I know if my EA is active?