Frequently Asked Questions


What does the "Trade is disabled" notification mean?

Here are some common reasons for a trade being disabled (please also see the "Market Closed" section).

  • Trading closed due to a holiday – normal trading schedules can be interrupted during national holidays and other days of significance. To check scheduled trading breaks for specific instruments, please refer to our Product Schedule.
  • Trading was closed due to a force majeure or unforeseen event.
  • Your account has not yet been activated – to check the status of your account, please speak to your Account Manager or our Client Experience team.