Frequently Asked Questions

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Why has my MT4 platform not saved my chart settings or profiles?

If your settings, preferences or profiles are not saving and the MT4 platform will only load using the default settings, a common cause is a corrupt terminal folder. This can usually be fixed in one of two ways:

  1. You may need to uninstall the MT4 platform then reinstall it. If you need to download the platform again, locate the email sent to you when you first opened your trading account, or via Client Portal; or
  2. Close the MT4 platform and locate the file named ini within the ‘Configurations’ folder. Rename this file terminal.old and restart the application. This will generate a new terminal.ini file.

If you continue to have difficulties, please Contact Us.